How can I submit a rental application?
You have to be at least 18 years old. If you are 18 or older, click here to use our online portal for submitting an application.
Is it possible to apply for a property that I haven't viewed?
EPM: Elite Properties do allow prospects to apply for a property prior to viewing. Please keep in mind that a non-refundable application fee must be paid with each application.
How can I visit a property?
Call the number on the listing directly or fill our interest form on the website. A member of our team will contact you to schedule a viewing as soon as possible.
Do I have to sign a lease?
Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.
What is your security deposit policy?
Security deposit equals to one months' rent. You need to pay the full amount before moving in.
How do the rent payments work?
Your rent is due on the first day of every month. We offer a variety of payment options.
- Pay online via your tenant portal. This can be accessed on our website.
- Mail the rent directly to our office. Don't forget to indicate your address and unit number on the check or money order memo.
- Drop off your check our money order directly to our office.
Please note that cash payments aren't accepted due to security reasons.
When do you increase the rent?
Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.
What could I do to waive the late rent fees?
We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. That means we have to treat all tenants equally.
What happens if I can't pay the rent on time?
Immediately call our accounts receivables department. Failing to contact could lead to an eviction.
Am I allowed to have a roommate?
Yes, but every roommate needs to get approval. You can do this using a rental application form. After filling out the form, pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.
What kind of situations are emergencies?
Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are emergencies.
What's the pet policy?
The pet policy depends on the terms in each specific lease agreement. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.
Can I change the locks?
No, you would violate the lease agreement terms. It's possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors need to conduct the work.
Can managers and staff enter my home when I'm not there?
If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you aren't away from home.
Do I need renter's insurance?
Yes, all the tenants need to have renter's insurance before moving in. Our company offers the minimum required coverage through your online portal for a fee. You may also upload your outside insurance documents to the portal to verify coverage.